Frequently asked questions - and answers - about RAM Cellars and our wines
Do you ship your wines?
Yes, we do! We offer flat rate, tiered shipping as follows (note: Due to cost increases on shipping via UPS, we’ve had to adjust our shipping prices slightly. We apologize for any inconvenience):
1 bottle: $20 shipping
2-3 bottles: $25 shipping
4-5 bottles: $30 shipping
6-7 bottles: $35 Shipping
8-9 bottles: $40 shipping
10 bottles: $45 shipping
11 bottles: $50 shipping
Case of wine (12 bottles): $50 shipping
Shipping cost increases by $5 for each additional bottle beyond 12!
Shipments will arrive via UPS and will require an adult signature for delivery. Disclaimer: We are unable to ship wine to the following states: Alabama, Kentucky, and Utah. We have the licensure to ship to most other states; if you have questions, please contact us at info@ramcellars.com.
I'm interested in your wine club!
Our goal with the Cellar Club is to show our customers how much we appreciate them by offering great prices on all the wines we produce, including exclusive Cellar Club-only offerings each year. The discount for membership applies year round on any and all purchases - whether in person or online.
Each tier of the Cellar Club can be tailored to your wine preference, with options including Red WIne-Centric, White Wine-Centric, and a standard assortment! Let us know when you sign up which lineup you prefer, and we'll make sure to keep you supplied with great wines tailored to your tastes!.
Wine club release dates will occur twice yearly, one sometime in the spring (usually in May) and one in the winter (usually in late November right after harvest wraps up). Throughout the year, Cellar Club members will receive updates on limited release and Cellar Club only releases as they occur!
What forms of payment do you accept?
Our web store is set up to accept paypal, apple pay, and credit card payments. At events, we accept both cash and credit cards. We can also invoice via Square for orders - if you would like to us to invoice you via Square for an order, just drop us a line at info@ramcellars.com.
Do you offer gift certificates or gift cards?
We do indeed proudly offer RAM Cellars gift cards in our webstore! You can give the gift of RAM Cellars in increments starting at $25. For reference, these are digital gift cards that work with our webstore, the main way to purchase wine from us! They never expire and we dearly love seeing folks gift our wines to their friends and families! For any questions, please contact Viv at vivianne@ramcellars.com!
I have a question about my order.
We value your business and will work to make sure you're satisfied with your experience! Contact us at info@ramcellars.com and CC vivianne@ramcellars.com and we will work to get back to you within 24 hours with an order update! We so appreciate your support and are happy to help!